A 99.9% Server Uptime
Our cloud web hosting platform is based on a secure, premium–quality hardware configuration and a significantly modified Linux distribution. That is why, regardless of what your website is, or how many site visitors you’ve got, or even in case there is a distributed denial–of–service assault, our machines will stay up and your web sites will stay visible online.
All our cloud web hosting plans packages feature a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
To be able to supply a high–quality hosting service, you can hardly trust the default network configuration in a datacenter. We’ve built our own custom internal network to ensure an ultra–fast connection speed with the rest of the world.
And thanks to this, no matter which datacenter facilities you opt for: our US located data center, our UK located data center, in our FI located data center, in our Eastern Europe located data center or our AU located data center, you can enjoy a guaranteed 99.9% network uptime. And this guarantee is valid with all web hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done everything to minimize all possible risks with our cloud hosting plans and even though our company provides top–quality technical support, there are situations when the client is just not satisfied with what we are offering. Or he wants to upgrade to a more powerful hosting service, such as a VPS server or a dedicated server.
This is the reason why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not happy, you will get a reimbursement.
24/7 Technical Support
If you run a hosting company, your customer service technicians are of supreme importance. That’s the reason why we have diligently selected a very proficient group of techs, each with several years of expertise behind his back. Thanks to them, our company offers 24x7 support with each of our hosting packages.
And not only that, our company offers a 1–hour response time guarantee. All helpdesk tickets are responded to in under sixty minutes and our average ticket response time is under twenty minutes!