If you’re a website owner, a problem can always crop up and it does not necessarily have to be connected to the hosting service. For example, something can go wrong when you bring a web-based application up to date or some crucial content can be modified or erased by mistake. Irrespective of what the nature of the problem is, you’ll need to contact the customer support staff and request them to recover a backup or to assist you in fixing the problem that you are encountering. How timely they will do this will predetermine the time that your websites will be unreachable. For particular sites like community web portals or e-shops, an extended unavailability too often means lost users and cash. That said, it’s quite important that you use the services of a hosting company that provides not only a very good client care service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Web Hosting
If you’re using any of our cloud web hosting plans and you’ve got a question or encounter some challenge, you can get in touch with us 24/7/365 by opening a ticket or by sending an email and we will make sure that you get a response in less than one hour. If the issue can be resolved, we’ll do it before we respond, whilst if there’s something that you have to do on your end, we will supply you with all the needed info – what settings to check, what possible solutions to try, etc. Typically, you’ll get an answer within maximum thirty minutes, which goes to say that waiting around for hours and hours on end or even for more than 1 day to get assistance is something impossible. Our one-hour response guarantee is valid for any inquiry that you might have – billing, general or technical.