If your hosting provider provides live chat support, you are able to talk to an agent live and find out useful info or get a problem resolved in a very timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with web access, therefore you won't pay any charges if you are in a different state or country. What's more, it will be quicker to copy and paste info for example domain names, usernames or error messages in other words details which are sometimes hard to share with the other side on the telephone. The real-time chat is also a considerably quicker approach to contact your website hosting provider's support crew as compared to using a ticketing system. What's more, in the event that some situation requires a little more time to be dealt with, you're able to do something different while you wait for support on the live chat, so that you won't waste time - something that's impossible if you're on the telephone.

Live Chat Support in Cloud Web Hosting

Along with the telephone and ticket support, our company provides live chat support too. You will be able to contact us every day, which includes weekends and holidays, and we can give you more details about the cloud web hosting plans that we offer in case you are not a customer yet, or about common and billing questions when you already have a user profile. Though for solely technical issues you will have to open a ticket to our tech support, as such matters will require more time to be resolved, you may still contact us on the live chat for some tech details. To give you an example, we can help you set up an email address in your email client or troubleshoot numerous problems, saving you considerable amount of time. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.