Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our cloud web hosting plans is not separate from the web hosting account. It is an indivisible part of our fully featured Hepsia Control Panel and you’ll be able to access it at any specific time with just several clicks, without ever leaving your account. The ticketing system features a quick-search field, so you can track down the status of virtually any support ticket that you have sent in the past, if necessary. Also, you can read knowledge base articles that belong to various problem categories, which you can select, so you can find out how to resolve a given problem even before you post a ticket. The response time is maximum 60 minutes, so you can receive prompt assistance at any moment and if our customer service staff recommends that you should do something within your account, you can do it instantaneously without having to log out of the Control Panel.