A ticketing system is the most popular communication channel that hosting companies offer to their customers. It’s most often part of the billing account and is the very best way to handle a problem that requires a certain amount of time to examine or that has to be forwarded to an admin. Thus, all replies contributed by either side will be stored in the exact same location in case somebody else needs to work on the problem at hand and the information in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which means that you’ll have to log in and out of no less than 2 accounts to carry out a given task or to touch base with the company’s customer care team. If you’d like to administer several domain names and each one is hosted in its own account, you’ll need to use an even larger number of accounts at the same time. Furthermore, it may take a considerable span of time for the hosting provider to answer your tickets.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we use for our cloud web hosting plans is not separate from the web hosting account. It is an indivisible part of our fully featured Hepsia Control Panel and you’ll be able to access it at any specific time with just several clicks, without ever leaving your account. The ticketing system features a quick-search field, so you can track down the status of virtually any support ticket that you have sent in the past, if necessary. Also, you can read knowledge base articles that belong to various problem categories, which you can select, so you can find out how to resolve a given problem even before you post a ticket. The response time is maximum 60 minutes, so you can receive prompt assistance at any moment and if our customer service staff recommends that you should do something within your account, you can do it instantaneously without having to log out of the Control Panel.